Player Video (MP4) just a blank white area when uploaded in Player/Keeper Setup

If you are trying to add player videos and only the audio plays, it has to do with the method the video was encoded, and it is current incompatible with FanDraft. The proper codecs are H.264, ACC (in that order), with an empty color profile. 

One work around if you are having to issue, is to re-encode a video. This can be done with a variety of tools that can be found on the internet. For the Mac, success can be found with Any Video Converter  (output the file for Apple TV, iPad, or iPhone). Various other tools exist for the Mac as well as PC though, and can be found simply by searching for mp4 converting.

Have more questions? Submit a request

Comments